Privacy Policy
How RewardLion collects, uses, protects, and shares personal information across our websites, applications, RewardLion World, and the Command Center.
This Policy supersedes the Privacy Policy dated March 15, 2026.
1. Who We Are
RewardLion is operated by Global Digital Business Solutions LLC, 333 Las Olas Way, Suite 1, Fort Lauderdale, FL 33301 ("RewardLion," "we," "us," or "our"). We are responsible for the personal information described in this Policy.
2. Information We Collect
Information you give us. When you create an account, subscribe, fill out a form, or contact us, we collect information such as your name, email address, phone number, business name, billing address, and payment information.
Information collected automatically on our websites and applications. When you visit our websites or use our applications, we may collect technical information such as IP address, browser type, device information, operating system, referring URLs, pages viewed, time on page, and interaction data.
Information from our products. When you use RewardLion OS, AI Ads Pro, AI Search Pro, AI Assistants Pro, Social Chat Pro, RewardLion CRM, or SmileVisionPro.ai, we may collect usage data, campaign performance metrics, customer interaction logs, and AI-generated analytics.
Information from third parties. We may receive information from marketing partners, social media platforms, public databases, and data providers to supplement the information you give us.
No health information. RewardLion does not accept, store, or process protected health information (PHI). Our forms and campaigns collect contact and scheduling details only. If PHI reaches us by mistake, we delete it and notify the client. See Privacy & Security, Section 10.
3. RewardLion World and the Command Center
This section describes what RewardLion World and the Command Center collect. It applies in addition to Section 2.
Public showcase (admin.rewardlion.com). No account and no login are needed. Your browser stores two settings on your own device: whether you accepted our terms, and whether sound is on or off. The showcase uses no analytics tracker and does not use your camera. Music plays only after your first click.
Staff and leadership access. Staff and leadership sign in only through the Certified AI-Powered Solution Specialist (CAPSS™) login, which uses a secure sign-in cookie.
Optional Microsoft connection. Signed-in staff may choose to connect their own Microsoft account. This connection is delegated and read-only. When connected, RewardLion World shows only the Microsoft Teams teams and channels that person already belongs to. The refresh token for this connection is stored encrypted (AES-GCM) on our servers. You can disconnect at any time.
Presence and activity. Signed-in staff can see Microsoft Teams presence and channel activity levels. The content of channel messages is shown only to the account owner with Master access.
Voice features. Where voice conversation with ZICO™ is enabled (currently limited to the account owner), the live conversation is processed by a third-party voice AI provider, ElevenLabs, which stores conversation transcripts. Wake-word ("Hey ZICO") and clap detection run on your device, in your browser. Our servers log only the name of the event (for example, "wake detected"), never audio or words. When ZICO navigates the World, we log the decision (for example, "went to CFO"), never the words spoken.
Finance summaries. ZICO™ can read finance summaries from our CFO application through a read-only, revocable, logged connection. ZICO cannot move money or approve anything.
Planned features. We may introduce a staff version of ZICO™ that answers using each staff member's own Microsoft access. If we do, questions may be logged per person to improve team resources and to report usage per employee to management, and the feature may use a third-party AI model provider (Anthropic). We will update this Policy before that feature launches.
No camera, no photos. No camera is used anywhere in RewardLion World or the Command Center. Avatars are fixed characters, not photos of users.
4. How We Use Information
We use information to provide, maintain, secure, and improve our Services, including RewardLion OS, our applications, RewardLion World, the Command Center, and CAPSS™ team services.
We use information to personalize your experience, run the marketing and automation services you have engaged us for, and provide analytics dashboards.
We use information to communicate with you about your account, service updates, new features, offers, and the 90-day buildout process.
We use aggregated and anonymized data to improve our AI models and services, develop new products, and produce industry benchmarks.
For staff, we use the information described in Section 3 to operate the Virtual Executive HQ, to show each person only what they are permitted to see, and to keep the Platform secure.
5. How We Share Information
We do not sell your personal information.
We share information with service providers who help us operate the Platform, process payments, deliver campaigns, and provide support. These include the providers named in Section 3 (Microsoft, ElevenLabs, and, if the planned feature launches, Anthropic).
We may share information with our Power Partner network, including Meet Power Partners, Focus Ad AI, Choice Media, and Litespeed AI Ads, only when needed to deliver integrated services you have requested.
We may disclose information when required by law, to protect our rights, to prevent fraud, or to respond to legal process.
If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. We will notify you of any change in control of your personal information.
6. Security
We protect personal information with the measures described in our Privacy & Security page. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Retention
We keep personal information for as long as needed to provide the Services, meet legal and accounting obligations, resolve disputes, and enforce our agreements. Transcripts held by our voice provider are retained under that provider's terms.
8. Your Rights and Choices
You may access, correct, update, or delete your personal information by contacting info@rewardlion.com or through your dashboard.
You may opt out of marketing emails with the unsubscribe link in any email. You may still receive service messages.
Staff may disconnect their Microsoft account from RewardLion World at any time.
Depending on where you live, you may have additional rights under laws such as the GDPR or the CCPA, including rights to data portability, to restrict processing, and to object to automated decision-making. To exercise any right, contact info@rewardlion.com or call +1 (800) 876-8984. We respond within 30 days.
9. Cookies and Similar Technologies
Our marketing websites use cookies, pixels, and similar technologies, including analytics and advertising cookies, which you can manage through our cookie banner and your browser settings.
The RewardLion World public showcase does not use an analytics tracker. It stores only the two local settings described in Section 3. Staff areas use a sign-in cookie that is necessary for the login to work.
10. Children
Our Services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.
11. Changes to This Policy
We may update this Policy. We will notify you of material changes through the Platform or by email before they take effect.
12. Contact
Global Digital Business Solutions LLC (RewardLion)
333 Las Olas Way, Suite 1, Fort Lauderdale, FL 33301
info@rewardlion.com | +1 (800) 876-8984